FAQs

If any of your questions aren’t answered below, please contact us.

We service London, Kent and Surrey.
Yes! If you require a quotation for our decorative services, please contact us to discuss.
Booking with us is easy. Once we have discussed your hire or service needs, we will send you a quotation, our booking form and our terms and conditions to read. If you are happy and still want to book, please fill in the booking form and sign the Terms and Conditions (after you have read them first). We will then send you an invoice. Once the deposit is paid; you are all booked!
If there is an item that you require but cannot see on our website, always ask us! If we do not have it, we may be able to source it for you.
We do have offers, promotions and discounts that run at different times of the year. We also have hire packages where discounts are applied. If you require a bespoke package, the more items that you hire, the that we will try to ‘help’ you!
Yes. There is a basic security deposit of £50 for the hire of goods up to the value of £300. After this, the amount of the security deposit increases in increments, depending on the value of the goods hired.
No, rates for for longer term hire can be negotiated; just contact us!
Yes, goods can be collected and returned by the client. You will be given a collection and delivery time slot (times will be negotiated with you).
Yes! There is a minimum order value of £250 to qualify for delivery (excluding Wedding in a box). We will deliver and collect for free within a 10 mile radius. After the tenth mile, there will be a delivery and collection charge of £1 per mile (depending on the weight and volume of goods).
Generally, if goods are being collected, you can pick up hire items 2 days before your event and drop them back the day after your event. However, during busy times of year, the collection and delivery window may change (collection the day before event and return the day after).
If hire items are lost or damaged, some or all of the security deposit will be used to replace or repair the item. If the value of the item exceeds the amount of the security deposit, the client will be billed for the outstanding balance. Please see full Terms and Conditions.
Candles can be used with hire items (only on items where candles can be used), however, they must be non drip candles. If candle wax is left on the hire items, the client will be charged for additional cleaning.
We expect our decorative items to be returned to us in the same condition that you received them. On items such as charger plates and cutlery, although we wash and clean these items between each client, please wipe off any obvious debris or dirt. All linen will be washed by us.
Back drops will need to be set up by us and cannot be dry hired. We will send you a quotation, our booking form and our terms and conditions. Please fill in the booking form and sign the Terms and Conditions (after you have read them first). We will then send you an invoice. Once the deposit is paid; you are all booked!
We have supplied to the following venues (to name a few):
  • La Fortaleza (Mallorca)
  • Hendon Hall Hotel
  • Poundon Park
  • Tudor Barn Eltham
  • Barnehurst golf club
  • Charlton House
  • Zinnia Gardens
  • Northbrook Park
  • Froyle Park
  • La Royale Banqueting Suite

Wedding in a Box FAQs

Some items are available upon request and can be added for a charge.
Unfortunately, the packages cannot be altered. However, if a client wants to order extra items from one of our collections, this is absolutely fine!
Clients can order as many or as few boxes as they want but the minimum for delivery is 8 boxes. All orders below 8 boxes must be collected and returned.
Yes! The additional refundable security deposit for Wedding in a box is £100.
We ask that you wipe all items clean and ensure that all excess food and dirt is removed from items. Please do NOT put any items in the dishwasher.
Of course you can, we are here to help! Our number and email address are on our website. Hopefully you won’t need to; our stage by stage manual with pictures will be all the help you need!
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