What areas do you service?
We service London, Kent and Surrey.
As well as dry hire, can you come in and decorate our event for us?
Yes! If you require a quotation for our decorative services, please contact us to discuss.
How do we book?
Booking with us is easy. Once we have discussed your hire or service needs, we will send you a quotation, our booking form and our terms and conditions to read. If you are happy and still want to book, please fill in the booking form and sign the Terms and Conditions (after you have read them first). We will then send you an invoice. Once the deposit is paid; you are all booked!
I want to hire a specific item but I cannot see it on your website, does that mean you cannot help me?
If there is an item that you require but cannot see on our website, always ask us! If we do not have it, we may be able to source it for you.
Do you give discounts?
We do have offers, promotions and discounts that run at different times of the year.
We also have hire packages where discounts are applied. If you require a bespoke package, the more items that you hire, the that we will try to ‘help’ you!
Is there a security deposit?
Yes. There is a basic security deposit of £50 for the hire of goods up to the value of £300.
After this, the amount of the security deposit increases in increments, depending on the value of the goods hired.
My event lasts more than one day, is this a problem?
No, rates for for longer term hire can be negotiated; just contact us!
Can we collect and return dry hire items?
Yes, goods can be collected and returned by the client. You will be given a collection and delivery time slot (times will be negotiated with you).
Do you deliver and collect dry hire items?
Yes! There is a minimum order value of £250 to qualify for delivery. We will deliver and collect for free within a 10 mile radius. After the tenth mile, there will be a delivery and collection charge of £0.50p per mile (depending on the weight and volume of goods). Please see Terms and Conditions.
If you require delivery on hire goods under the value of £250, a delivery charge will be applied.
Goods will usually be delivered and collected on the same day unless otherwise organised.
When can we collect goods and when do we have to drop goods back?
Generally, if goods are being collected, you can pick up hire items 2 days before your event and drop them back the day after your event. However, during busy times of year, the collection and delivery window may change (collection the day before event and return the day after).
What happens if we lose or damage the hire items?
If hire items are lost or damaged, some or all of the security deposit will be used to replace or repair the item. If the value of the item exceeds the amount of the security deposit, the client will be billed for the outstanding balance. Please see full Terms and Conditions.
Can I use candles with your hire items?
Candles can be used with hire items (only on items where candles can be used), however, they must be non drip candles. If candle wax is left on the hire items, the client will be charged for additional cleaning.
Do you items need to be cleaned?
We expect our decorative items to be returned to us in the same condition that you received them.
On items such as charger plates and cutlery, although we wash and clean these items between each client, please wipe off any obvious debris or dirt.
All linen will be washed by us.
How do I hire a back drop or flower wall?
Back drops will need to be set up by us and cannot be dry hired. We will send you a quotation, our booking form and our terms and conditions. Please fill in the booking form and sign the Terms and Conditions (after you have read them first). We will then send you an invoice. Once the deposit is paid; you are all booked!